Shipping

Domestic Shipping

We ship across India. A standard non-refundable fee of INR 150 is charged on all orders under INR 2999. Orders above INR 2999 enjoy free shipping.

International Shipping

For international orders, there is a nominal charge based on the products and country we ship to. Further note, you will need to pay Customs Duty as per the duty structure of the country you reside in. Customs Duty will be at actuals, and you will need to pay the Customs Duty at the time you accept the order.

Fulfillment Time & Tracking

Our standard delivery time is 4-6 business days following order confirmation for domestic shipping. For international shipping, please allow 10 to 14 business days for the courier to be delivered.

On placing your order, you will receive a confirmation email and WhatsApp message.

Once shipped, you will receive an email with the tracking ID that can be used on the courier service provider’s website to track the shipment. You can also log in to your account on our website and track the order status.

In case you are having trouble receiving any updates on the order, do get in touch with our customer care at hello@gudgoodie.com or call on +91 8050361777.

Returns & Exchanges

Do you accept returns?

Gudgoodie has a no-questions-asked hassle-free return and exchange policy. We would just like you to share your order number, product information, and an image of the product(s) you’d like to return or exchange to qualify for the return procedure.

How can I initiate a return or exchange?

To initiate a return or exchange for your order, email us at hello@gudgoodie.com within 7 days of receiving your order. In case you wish to get a refund for a damaged or defective product, please inform us within 48 hours.

What items are returnable?

The product must be in its original condition with labels and tags intact. They must be unused, unwashed, and unsoiled, without any stains or damages. Reuse the original packaging, including the cloth bag, for proper care and protection.

How long will it take to process my return?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5–7 working days after approval.

How will I receive my refund?

Returns are refunded in the original payment mode excluding shipping and handling. For COD orders, please mention your bank account number, IFSC code, bank name, and address information while raising your request.

Are returns free?

We will refund the full cost of the product and both-way shipping charges if the return is a result of our error or a defective product. If the product is not defective, a flat return shipping fee of INR 200 will be applicable.

What happens if an item ordered is out of stock or you are unable to fulfill my order?

Our team will get in touch with you, and a refund request will be put in motion.

What items are non-refundable?

Gift cards, discounted, and sale items will be marked as “final sale” and are not eligible for return.